Privacy Policy club33 – Your Data Security Is Our Priority

Club33 collects various types of personal information from users to ensure the platform operates smoothly, securely, and in compliance with applicable legal requirements. Data collection is conducted transparently and solely for the stated purposes.

Information you provide directly:

• Full name as stated on official identification documents.
• Active email address and mobile phone number.
• Date of birth for age verification purposes.
• Current residential address.
• Bank account or e-wallet details used for transactions.
• A copy of your identification document (MyKad or passport) for the KYC process.

Information collected automatically:

• Your device's IP address and general location information.
• Browser type, operating system, and device model.
• In-platform activity data including games played, session duration, and transaction history.
• Technical logs for troubleshooting and system improvement purposes.
• Cookie and tracking technology data as described in Section 4.

All information collected is directly relevant to the provision of club33 services, and we do not collect data beyond what is necessary for platform operations.

Personal data collected by club33 is used for legitimate and specific purposes. We do not use your data for unrelated purposes without first obtaining your consent.

For marketing and promotional communications, you may withdraw your consent at any time by contacting our support team. Withdrawing consent will not affect any data processing that took place prior to the withdrawal date.

Club33 does not sell or rent user personal data to any third party for commercial purposes. However, in certain limited situations, we may share your information with the following parties:

• Payment service providers: Information required to process your deposits and withdrawals, such as DuitNow, FPX, and registered e-wallet providers. They are bound by their own privacy policies and confidentiality agreements with club33.
• Gaming technology providers: Game software providers may receive the minimum technical data required to operate games within the club33 platform.
• Regulatory authorities: Where required by law or court order, club33 will disclose the necessary information to the relevant authorities.
• Identity verification partners: Third-party services used to assist with the KYC process and document verification to ensure platform security.

Club33 uses cookies and similar tracking technologies to enhance user experience, maintain login session security, and collect analytics data for the continuous improvement of our platform.

Types of cookies used:

• Essential cookies: Required for core platform functions such as login authentication, session security, and language preferences. These cookies cannot be disabled as the platform will not function properly without them.
• Performance cookies: Collects anonymous information on how users interact with the platform to help us identify areas for improvement.
• Functional cookies: Saves user preferences such as display settings and game choices so you do not need to reconfigure them each time.
• Analytics cookies: Used to understand platform usage patterns on an aggregate, anonymised basis to help us make data-driven decisions.

You can manage your cookie settings through your browser at any time. Please note that disabling certain cookies may affect the functionality and user experience of the club33 platform.

User data security is the absolute priority of club33. We implement a comprehensive range of technical and organisational measures to protect your personal information from unauthorised access, loss, destruction, or accidental disclosure.

Security measures we implement:

• 256-bit SSL/TLS encryption for all data transmitted between your device and club33 servers.
• Encryption of sensitive data stored in databases using industry-standard cryptographic algorithms.
• Two-factor authentication (2FA) is available for all user accounts as an added layer of security.
• 24/7 system monitoring to detect and respond to any cybersecurity threats.
• Regular penetration testing by independent security experts to identify system vulnerabilities.
• Regular security awareness training for all staff with access to user data.

As a club33 user, you have certain rights regarding the personal data we hold about you. We fully respect and uphold these rights in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).

To exercise any of the above rights, please contact the club33 support team via live chat within the platform. We will process your request within 30 business days.

Club33 retains users' personal data only for as long as necessary to fulfil the purpose of collection or to meet applicable legal obligations. Retention periods depend on the type of information and operational or legal requirements.

Data retention period guidelines:

• Active account data: Retained for as long as your account is active and for several years after account closure for audit and legal compliance purposes.
• Financial transaction records: Retained for a minimum of 7 years in accordance with financial and anti-money laundering legal requirements.
• KYC Documents: Retained for the period specified by the relevant regulatory authority, typically no less than 5 years after the business relationship ends.
• Customer support communication logs: Retained for 3 years for reference and future dispute resolution.
• Anonymised analytics data: May be retained for longer periods as it does not contain directly identifiable personal information.

Once the defined retention period has expired, data will be securely deleted or anonymised so that it can no longer be linked to any individual.

The club33 Platform is exclusively for adult users aged 18 and above. We do not intentionally collect, process, or store any personal information from individuals under the age of 18.

If we discover that personal information of a minor has been collected without our knowledge, we will take immediate steps to delete that information and close the account in question. Age verification is conducted during registration and throughout the KYC process as a preventive measure.

If you have reason to believe that a minor has registered on the club33 platform, please contact our support team immediately so we can take the appropriate action.

Club33 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform improvements. Users will be notified of any material amendments via in-platform notifications or email.

The "Updated" date displayed at the top of this page indicates when this Privacy Policy was last reviewed. We encourage you to check this page periodically to stay informed about how we protect your information.

Continued use of the club33 platform after any amendment to the Privacy Policy takes effect constitutes your acceptance of the updated policy. If you disagree with the changes made, you have the right to close your account and discontinue use of the platform.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the club33 team is here to help.

You can reach us through the following channels:

• Live Chat: 24/7 live support is available directly within the club33 platform — the fastest way to get a response.
• Support Email: Submit your written enquiry and we will respond within 2 business days.
• FAQ Page: Visit FAQ page us for answers to frequently asked questions about privacy and data security.

We are committed to addressing every privacy enquiry seriously and within a reasonable timeframe. Your satisfaction and trust are our top priority.